Contact Us
Have questions, need support, or want to give feedback? We're here to help!
business@strleyashop.pro
Response Time
Within 48 hours
Frequently Asked Questions
How long does it take for my order to be delivered?
Most orders are processed and delivered within minutes. However, during peak times or due to game server issues, it may take up to a few hours. You can track your order status in your dashboard.
What should I do if my order fails?
If your order fails, the amount will be automatically refunded to your wallet balance. If you don't see the refund within a few minutes, please contact our support team.
How do I top up my wallet?
Go to your Wallet page and click "Top Up". Enter the amount you want to add, upload your payment proof, and submit the request. Our admin team will verify and approve your top-up.
I entered the wrong game ID. Can I get a refund?
Unfortunately, we cannot refund orders where incorrect game account information was provided. Please always double-check your User ID and Server ID before confirming an order.
Which games do you support?
We support various popular games including Mobile Legends, Free Fire, Genshin Impact, PUBG Mobile, and more. Check our Games page for the full list of available games.
Before Contacting Us
To help us assist you faster, please have the following information ready:
- Your registered email address
- Order ID (if applicable)
- Game name and your game User ID
- Detailed description of your issue
- Screenshots if relevant
Operating Hours
Our support team is available daily to assist you. While our automated systems run 24/7, manual support responses may take longer during weekends and holidays.